Computer Keyboard

Category List

Tag List

paypal (1)
New data laws (1)
blogger (1)
when should I post on Pinterest (1)
Social Media Help (2)
Creativity (11)
How to blog (1)
2017 life (1)
Kent Digital Awards (1)
Search Engine Optimisation (1)
Content Marketing (22)
Facebook Header (1)
top tips (2)
Hashtag (1)
Pinterest Tips (1)
speed (1)
Stock Photos (1)
business tools (1)
b2b (1)
Social Media marketing (1)
Extras (1)
inspiration for office (1)
media (1)
blog tips (1)
Marketing Strategy (2)
sonos (1)
social network (1)
Seasonal (1)
Security (2)
app (2)
Revolutionary (1)
basecamp (1)
cms (1)
gif (1)
website build (1)
friday (1)
Data Protection Bill 2017 (1)
smart speaker (1)
online shop (1)
#hashtag (1)
vero (1)
Black Friday (1)
Logo (1)
Breakdown of Tweet (1)
#Lifeatloreal case study (1)
what is the new data protection bill? (1)
tips and advice (2)
firefox quantum (1)
Facebook F8 (1)
inspiration (16)
Digital (13)
Google Earth (1)
text (1)
inspiration for emails to send (1)
Guide to Facebook (1)
Optimization (1)
creative agency (5)
Google Analytics (1)
ranking (1)
blogs (2)
Halloween (1)
Emails (1)
Tools (1)
voice search (1)
Pinterest (9)
Apple Pay (1)
Website Development (1)
Advice and Tips (2)
A Simple Guide to... (8)
Cards (1)
Search (3)
how to prepare for a redesign (1)
kent (6)
Responsive Design (1)
worldpay (1)
How to keep motivated to blog (1)
Selfie (1)
Trends (2)
software (1)
concrete 5 (1)
Oreo Social Media (1)
Office Hacks (1)
simple guide (1)
questions (1)
Google's Algorithm (2)
Facebook Post (1)
Design (18)
mobile optimisation (6)
digital design (1)
day in the life of (1)
finalists (1)
meet the team (5)
the perfect instagram (1)
Scheduling Social Media (1)
tech (1)
Writers Block (1)
blogging tips (1)
Social Media (64)
website projects (1)
android (1)
importance of a hashtag (1)
optimisation (1)
Facebook and the election (1)
How to stay creative (1)
Creative (11)
Blogging (9)
E-Commerce (2)
design inspiration (1)
content writing (1)
internet (1)
sharing (1)
Google vs fake news (1)
Brexit Data Protection Bill (1)
Colour Wheel (1)
browser (1)
how to use Facebook (1)
help (5)
Digital Content (1)
Engagement (1)
Perfect blog (1)
Gadgets (4)
Quick Response (1)
Office (4)
QR Code (1)
Visual format (1)
sensory (1)
wunderlist (1)
Brexit (1)
Manners (1)
Website Design Inspiration (2)
A guide to Instagram (1)
Digital Age (1)
Technology (20)
Productivity (1)
keywords (2)
Logo design (1)
Marketing (17)
Holidays (1)
magento (1)
Pay Per Click (2)
meta tag (1)
How to be productive (1)
loading (1)
Social Media Tips (2)
Smartphones (5)
Promotion on Instagram (1)
Advertisement (2)
Seminar (1)
Website Presenters (2)
Shadowban (1)
AdWords (2)
content writer (2)
Amazon (2)
Festive (1)
Free Seminar (1)
Viral (1)
copy (1)
Personalisation (2)
YouTube (4)
day to day life (1)
EU Regulations (1)
day in the life (1)
application (1)
content creation (1)
visual content (1)
more conversion (1)
songs (1)
Click-Worthy (1)
How to optimize Pinterest (1)
Website (13)
Promote your business on Facebook (1)
Online (4) (2)
web team (1)
Websites (38)
UK prepares for brexit (1)
finished (1)
PPC (3)
Optimise (1)
Instagram (14)
editing (1)
Email Marketing (3)
Social Media News (1)
In-app Checkout (1)
Apple Watch (2)
Image Dimensions (1)
blog (10)
graduate web developer (1)
How to get personalisation right (1)
2016 (2)
animation (1)
advice and support (1)
What is the fold (1)
creative writer (2)
new technology (1)
opencart (1)
Business advice (2)
Why you should attend a seminar (1)
Important (1)
Ideas (2)
Virtual (1)
Images (5)
Emoji (1)
Drone (1)
Further your business (1)
hacking (1)
Risk (1)
Hosting (2)
emily (1)
blog topics (1)
How-to (1)
Voters (1)
instagram bio (1)
gaming (1)
Google (24)
posting (1)
Digital Marketing (52)
Uber in the Sky (1)
sonos music (1)
Advice (9)
FAQ (1)
ecommerce (1)
Agency (2)
Guide (4)
Twitter (12)
Marketing Plan (1)
iPhone (1)
2017 (1)
Website Design (7)
Awwwards (1)
playlists (1)
content management system (1)
How to beat writers block (1)
Helpful Tips (1)
the team (1)
Lifestyle (1)
Webdesign (2)
SSL Certificate (1)
ssl certificate, advice, help, business, website (1)
Rubric (1)
Valentine's Day (1)
Newsletter (1)
Case Studies (1)
Web Design (21)
Rankings (1)
Digital Marketing Advice (1)
WordPress (2)
Tweets (1)
visual (1)
diversity (1)
Money (1)
Live (2)
Website and Logo design (1)
Social (2)
branding (2)
Infographic (6)
The perfect tweet (1)
office accessory (1)
project coordinator (1)
Email (2)
Content Calendar (1)
Load Time (1)
LinkedIn for Business (1)
Tool (1)
Photography (3)
Business (47)
Language (1)
The Fold (1)
How to be creative (1)
Video Production (10)
digital conversation (1)
GDPR (1)
payment gateway (1)
photos (1)
meta description (1)
Mindset (1) (1)
Pinterest for Business (1)
January (1)
Olympics (1)
trello (2)
Augmented Reality (2)
mobile (1)
blog post (1)
seo keywords (1)
Hashtags (3)
Digital News (2)
Engagement on Instagram (1)
Colour and Brand Relationship (1)
brand building (2)
Updating an old website (1)
photoshop (1)
Analytics (1)
Food for Thought (3)
Instagram Captions (2)
Flipbook (1)
Facebook (11)
why do you need a blog (1)
UK (2)
Data Protection (2)
Recognisable logo (1)
help and advice (1)
brainstorming (1)
organised and motivated tips (1)
firefox (1)
Call-to-action (2)
Who's Targeting me? (1)
cookies (1)
Workplace (5)
2017 Election (1)
Get to know the team (1)
the creation lab team (1)
IGTV (1)
KDA (1)
LinkedIn (5)
Innocent Smoothie Social Media (1)
Drones (1)
office antics (1)
Links (1)
Apple (3)
digital marekting (1)
complete (1)
Conversion (3)
today in digital (1)
Apps (5)
writing a blog (1)
team (1)
Advertising (1)
How to (7)
Decades (1)
Apprentice Thoughts (1)
ring central (1)
Promotion (2)
Perfect post (1)
payment (1)
The Apprentice (1)
photos we wouldn't have taken before camera phones (1)
web deign (1)
web developer (2)
No internet (2)
Web Development (23)
Content (4)
Google Stamp (1)
the creation lab (1)
Colour (2)
Tips (17)
Encryption (1)
ban from Instagram (1)
Instagram Shadowban (1)
Slow loading site (1)
SEO (67)
Digital Agency (6)
Agency Life (1)
Guide to Twitter (1)
buzzsumo (1)
CTA (1)
Inventions (1)
location (1)
Political Parties (1)
clients (2)
dartford (1)
humpday news (1)
Future (1)
News (1)
Web (1)
Streaming (1)
Snapchat (3)
slack (1)
Business Page on Facebook (1)
Video (15)
How to build a recognisable brand (1)
Christmas (6)

Tag Cloud

ShadowbanFestiverankingb2bAppleKent Digital AwardsE-Commercedigital designfirefoxFood for ThoughtPromotion on InstagramEmailweb teamMindsetsensoryveroClick-WorthySocial Media HelpfinishedplaylistsOffice HacksFacebook and the electionIdeasTwitterToolsFlipbookweb developerNew data lawsCTAblog topicsContentHow-toQuick ResponseApprentice Thoughtsimportance of a hashtagPerfect postBrexitWeb Designemilyring centralSearchgifFree SeminarData Protection Bill 2017Business Page on FacebookAdvice and TipsTweetsInstagram CaptionsInstagram ShadowbanWebInnocent Smoothie Social Mediablog postStreamingVotersproject coordinatorProductivityExtrasHalloweenbrowserGadgetsLinkedIn for Businessoffice accessorycreative agencysonos musicHow to be productiveEmojiWebsite Presenterswebsite buildUpdating an old websiteDigital Agecreative writerbloggerRevolutionarydartfordsimple guideWebsite DesignPinterest TipsJanuaryGoogle EarthEU RegulationsDigital Marketingthe creation lab teamLoad TimekeywordsSeminarpostingorganised and motivated tipsSocial MediaMarketing StrategyAnalyticsfridayHow to stay creativeHow to optimize Pinterestdigital conversationdiversitySEOHow tobrandingsonosGoogle vs fake newshow to prepare for a redesignphotosDroneThe perfect tweetcmsssl certificate, advice, help, business, websiteWriters BlockGet to know the teamHashtagAppsHelpful TipsA Simple Guide to...Pinterest for Business2017 Electionmobile optimisationday to day lifeConversioneditingUKAdvicethe perfect instagramWho's Targeting me?mobileCreativityOnlineCall-to-actionphotos we wouldn't have taken before camera phones2016teamContent Marketinginspiration for officeWordPressbuzzsumovisual contentPromotionGoogleInstagraminstagram bioPhotographynew technologycontent management systemRiskSSL CertificateWhat is the foldhelp and advicePromote your business on FacebookPinterestFuturekentHashtagshow to use FacebookImportantKDARecognisable logoappColour and Brand RelationshipFurther your businessAgencyopencartWebsite Design InspirationUber in the SkyColour WheelspeedCase StudiesLanguagehumpday newssmart speakerIGTVwebsite projectspaypalfirefox quantumSelfieclientscontent writingMannersHow to build a recognisable brandAwwwardsban from InstagramImage Dimensionsbrand buildinganimationResponsive DesignHow to be creativePPCGuide to TwitterGoogle StampSocial Media NewsWorkplaceGDPRImagesHow to blogHow to keep motivated to blogmore conversionIn-app Checkoutwhat is the new data protection bill?Google AnalyticsHow to beat writers blockWebsite and Logo designOreo Social MediaDigital ContentThe ApprenticeDronesColourPersonalisationmeet the teamLogoVirtualAdvertisementadvice and supportandroidwhen should I post on PinterestcookiesHow to get personalisation rightmeta tagmeta descriptiondesign inspirationFAQA guide to InstagramWebsite DevelopmentPerfect blogblog tipsScheduling Social MediaSnapchatViralvoice searchtop tipsinspiration for emails to sendTrendsInfographicpayment gatewaySecurityWhy you should attend a seminarMarketing Planapplicationonline shoploadingweb deignblogging tipsFacebook F8Logo designsoftwarelocationAdWordsWebsite2017blogbusiness toolsValentine's DayBloggingInventionsToolBrexit Data Protection BilltextDecadesAmazonWebsitestips and adviceVisual formatApple PayinspirationLifestylephotoshopPolitical PartiesEngagementGuideLiveBreakdown of TweetChristmascompleteWeb DevelopmentblogscopyUK prepares for brexitApple WatchMarketingHostingbrainstormingStock PhotosiPhoneconcrete 5hackingAgency LifeEmail Marketingslackseo keywordsoffice anticsYouTubecontent writerwriting a blogCrayon.coSeasonalmagento's AlgorithmOlympicsBusiness#Lifeatloreal case studyTechnologyContent CalendarSocialDigital NewsworldpayData Protectionday in the life ofEncryptionFacebook PostThe FoldSmartphonespaymentNewsletterquestionsNo internetwunderlistdigital marektingday in the lifeSlow loading siteDesignsharingLinkedInSocial Media TipsRankingsHolidaysPay Per ClickSearch Engine Optimisationinternetfinalistsecommercehelpcontent creationthe creation labOptimisegraduate web developerVideo ProductionAugmented RealityQR CodeSocial Media marketingsocial networkGuide to FacebookRubricBusiness adviceVideothe teamSEO VS PPCNewsDigital Marketing AdviceCreativeLinksoptimisationWebdesignwhy do you need a blogDigital AgencytechgamingBlack FridaytrelloAdvertisingDigitalCardsOfficesongsFacebook Header#hashtagvisualmediatoday in digital2017 lifebasecampMoneyEngagement on Instagram

123-reg: Where it all went wrong

Apr 19, 2016

Category: Websites

You may have seen in the news over the last few days that 123-reg have got themselves (and a large number of their customers) into a bit of a pickle.  We have put together a brief overview to explain what’s happened and, if you have been affected by this, what you can do.


123-reg are the largest website hosting company in the UK with over 800,000 customers, and they host 1.7million sites here alone.  This means that they host approximately 1/5th of the UK’s active websites.


Whilst “cleaning up its servers”, hosting company 123-reg have managed to delete a phenomenal number of their clients’ websites and files, some of which are irretrievable.

Those affected were companies whose websites are hosted on 123-reg’s Virtual Private Servers (VPS).  Virtual Private Servers allow numerous accounts to be hosted on a single server, as opposed to Dedicated Servers, which are allocated to a single user to host their own website(s) on. 

It wouldn’t have been too horrendous if 123-reg had temporarily deleted their customers’ files but had automatically backed them up and were able to retrieve them…

123-reg don’t automatically back-up any of their customers’ data and this is, quite frankly, careless. 


The short answer: Not particularly well.

123-reg announced their apologies in a statement, saying:

“[we] would like to extend our apologies to affected customers and assure them that we are doing everything we can to restore their data as quickly as possible…” 

But, alas, 3 days later thousands of people have still seen no sign of their website.

It only takes a quick Google search to discover the outcry that has erupted online from a number of (understandably!) disgruntled customers, which has only been exasperated by the fact that 123-reg doesn’t have a telephone line for customer support, only sales.


123-reg’s reaction to the outcry on Facebook and Twitter"Our VPS product is an unmanaged service and we always recommend that customers implement backups to safeguard against unexpected issues".

“All our web hosting plans, including the cheapest one, are filled with the features needed to keep today’s websites up and running…”

Surely this implies that backup is included and doesn’t fall on their customers to organise themselves?

123-reg’s most basic hosting package (ironically named “Essentials”) doesn’t include “Website Backup and Restore”; their website clearly targets the mass market, and could be criticised for taking advantage of those with limited technical knowledge.

 What Happens Next?

Unfortunately, many people have begun receiving emails informing them that their websites have been deleted forever, which is disastrous for so many people whose businesses are solely online.

For the rest, they are currently either still on hold or waiting for a response to their emails, Facebook messages and Tweets.

Let us help.

In contrast to 123-reg, here at The Creation Lab, we don’t offer cheap inadequate alternatives to decent hosting for our clients’ websites. 

We host our clients’ websites on dedicated servers which are backed up numerous times a week and offer their customers 24 hour support, 7 days a week, 365 days a year.  Sometimes things do go wrong, we’re not denying that, but at least we can give you our word that we will always be able to restore your website.

It’s not too late.  We can get a brand new site up and running for you in no time.  If there’s anything we can do to help, even if you just need to hear a friendly voice on the end of the phone to give you some advice, then please get in touch.

Add Pingback

Please add a comment

You must be logged in to leave a reply. Login »